GNU bug report logs - #39983
Instructions for reporting bugs could be clearer

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Package: guix; Reported by: Adam Porter <adam@HIDDEN>; dated Sun, 8 Mar 2020 13:20:02 UTC; Maintainer for guix is bug-guix@HIDDEN.
Changed bug title to 'Instructions for reporting bugs could be clearer' from 'help' Request was from Maxim Cournoyer <maxim.cournoyer@HIDDEN> to control <at> debbugs.gnu.org. Full text available.

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Date: Wed, 11 Mar 2020 15:00:54 -0400
From: Leo Famulari <leo@HIDDEN>
To: Adam Porter <adam@HIDDEN>
Subject: Re: bug#39983: Acknowledgement (help)
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On Sun, Mar 08, 2020 at 08:22:42AM -0500, Adam Porter wrote:
> Okay, here's what happened:
> 
> 1.  I found a bug in Guix that I wanted to report.
> 2.  I checked the manual, which directed me to https://issues.guix.gnu.org/.
> 3.  That page directed me to "submit your patches or email
> bug-guix@HIDDEN to open a new issue."  There were no further
> instructions, so I guessed that sending an email with the body "help"
> would return one with instructions on how to file an actual bug
> report.
> 4.  Instead, that filed a bug reporting "help."
> 
> Perhaps this bug could be repurposed into one about improving the
> instructions for reporting bugs.  :)  Now I'll file the real bug
> report...

As a person that is super-experienced with reporting bugs in Guix, I
found the instructions perfectly clear :)

So, it's good to have feedback from somebody with fresh eyes. Can you
suggest any improvements to the text?




Information forwarded to bug-guix@HIDDEN:
bug#39983; Package guix. Full text available.

Message received at 39983 <at> debbugs.gnu.org:


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Okay, here's what happened:

1.  I found a bug in Guix that I wanted to report.
2.  I checked the manual, which directed me to https://issues.guix.gnu.org/.
3.  That page directed me to "submit your patches or email
bug-guix@HIDDEN to open a new issue."  There were no further
instructions, so I guessed that sending an email with the body "help"
would return one with instructions on how to file an actual bug
report.
4.  Instead, that filed a bug reporting "help."

Perhaps this bug could be repurposed into one about improving the
instructions for reporting bugs.  :)  Now I'll file the real bug
report...

On 3/8/20, GNU bug Tracking System <help-debbugs@HIDDEN> wrote:
> Thank you for filing a new bug report with debbugs.gnu.org.
>
> This is an automatically generated reply to let you know your message
> has been received.
>
> Your message is being forwarded to the package maintainers and other
> interested parties for their attention; they will reply in due course.
>
> Your message has been sent to the package maintainer(s):
>  bug-guix@HIDDEN
>
> If you wish to submit further information on this problem, please
> send it to 39983 <at> debbugs.gnu.org.
>
> Please do not send mail to help-debbugs@HIDDEN unless you wish
> to report a problem with the Bug-tracking system.
>
> --
> 39983: http://debbugs.gnu.org/cgi/bugreport.cgi?bug=39983
> GNU Bug Tracking System
> Contact help-debbugs@HIDDEN with problems
>




Information forwarded to bug-guix@HIDDEN:
bug#39983; Package guix. Full text available.

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Acknowledgement sent to Adam Porter <adam@HIDDEN>:
New bug report received and forwarded. Copy sent to bug-guix@HIDDEN. Full text available.
Report forwarded to bug-guix@HIDDEN:
bug#39983; Package guix. Full text available.
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GNU bug tracking system
Copyright (C) 1999 Darren O. Benham, 1997 nCipher Corporation Ltd, 1994-97 Ian Jackson.