GNU bug report logs - #28154
26.0.50; suggestion to improve bug reporting interface for users who use webmail

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Package: emacs; Severity: wishlist; Reported by: Zachary Kanfer <zkanfer@HIDDEN>; merged with #28902; dated Sun, 20 Aug 2017 04:47:02 UTC; Maintainer for emacs is bug-gnu-emacs@HIDDEN.
Merged 28154 28902. Request was from Noam Postavsky <npostavs@HIDDEN> to control <at> debbugs.gnu.org. Full text available.

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From: Zachary Kanfer <zkanfer@HIDDEN>
Date: Thu, 24 Aug 2017 00:15:30 -0400
Message-ID: <CAFXT+RP+p5JGsRSM1fhmeAz39ev=qGomrpVznJovcVG6bHzh6A@HIDDEN>
Subject: Re: bug#28154: 26.0.50; suggestion to improve bug reporting interface
 for users who use webmail
To: Ted Zlatanov <tzz@HIDDEN>
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Eli,

Cool. I'll code that flow up.

Ted,

I'll code up the flow above, but I'm not going to write the mailto
suggestion; I don't have email set up on a program on my machine, so I
wouldn't be able to properly test it, or even see how it differs from the
existing options.

On Wed, Aug 23, 2017 at 3:31 PM, Ted Zlatanov <tzz@HIDDEN> wrote:

> On Wed, 23 Aug 2017 00:14:37 -0400 Zachary Kanfer <zkanfer@HIDDEN>
> wrote:
>
> >> Would someone like to work on adding such a feature to emacsbug.el?
> ZK> I wouldn't mind coding something up for this, if we can agree on what
> the
> ZK> flow should be.
>
> There are many possible flows. Please feel free to propose and
> implement; if you put your work in a branch we'll be happy to review it.
>
> ZK> On Mon, Aug 21, 2017 at 10:20 AM, Ted Zlatanov <tzz@HIDDEN>
> wrote:
>
> >> mailto URLs generally support some options; a short body and subject
> >> could be specified like this:
> >>
> >> <a href=3D=E2=80=9Dmailto:emacs@HIDDEN?subject=3DBug%20Report&body=3D=
Hi%0Athere%20=E2=80=B3>
> >>
> >> Which would DTRT on many users' desktops. So maybe that would be an
> option?
>
> ZK> I'm not sure how much that functionality overlaps with the existing
> ZK> behavior that's already there. It certainly wouldn't help webmail
> users.
>
> Maybe it will help others :)
>
> Ted
>

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<div dir=3D"ltr"><div><div><div>Eli,<br><br></div>Cool. I&#39;ll code that =
flow up.<br><br></div>Ted,<br><br></div>I&#39;ll code up the flow above, bu=
t I&#39;m not going to write the mailto suggestion; I don&#39;t have email =
set up on a program on my machine, so I wouldn&#39;t be able to properly te=
st it, or even see how it differs from the existing options.<br></div><div =
class=3D"gmail_extra"><br><div class=3D"gmail_quote">On Wed, Aug 23, 2017 a=
t 3:31 PM, Ted Zlatanov <span dir=3D"ltr">&lt;<a href=3D"mailto:tzz@lifelog=
s.com" target=3D"_blank">tzz@HIDDEN</a>&gt;</span> wrote:<br><blockqu=
ote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc s=
olid;padding-left:1ex"><span class=3D"">On Wed, 23 Aug 2017 00:14:37 -0400 =
Zachary Kanfer &lt;<a href=3D"mailto:zkanfer@HIDDEN">zkanfer@HIDDEN</=
a>&gt; wrote:<br>
<br>
&gt;&gt; Would someone like to work on adding such a feature to emacsbug.el=
?<br>
</span>ZK&gt; I wouldn&#39;t mind coding something up for this, if we can a=
gree on what the<br>
ZK&gt; flow should be.<br>
<br>
There are many possible flows. Please feel free to propose and<br>
implement; if you put your work in a branch we&#39;ll be happy to review it=
.<br>
<span class=3D""><br>
ZK&gt; On Mon, Aug 21, 2017 at 10:20 AM, Ted Zlatanov &lt;<a href=3D"mailto=
:tzz@HIDDEN">tzz@HIDDEN</a>&gt; wrote:<br>
<br>
&gt;&gt; mailto URLs generally support some options; a short body and subje=
ct<br>
&gt;&gt; could be specified like this:<br>
&gt;&gt;<br>
&gt;&gt; &lt;a href=3D=E2=80=9Dmailto:<a href=3D"mailto:emacs@HIDDEN">emac=
s@HIDDEN</a>?<wbr>subject=3DBug%20Report&amp;body=3DHi%<wbr>0Athere%20=E2=
=80=B3&gt;<br>
&gt;&gt;<br>
&gt;&gt; Which would DTRT on many users&#39; desktops. So maybe that would =
be an option?<br>
<br>
</span>ZK&gt; I&#39;m not sure how much that functionality overlaps with th=
e existing<br>
ZK&gt; behavior that&#39;s already there. It certainly wouldn&#39;t help we=
bmail users.<br>
<br>
Maybe it will help others :)<br>
<span class=3D"HOEnZb"><font color=3D"#888888"><br>
Ted<br>
</font></span></blockquote></div><br></div>

--001a114496367274940557781522--




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bug#28154; Package emacs. Full text available.

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From: Ted Zlatanov <tzz@HIDDEN>
To: Zachary Kanfer <zkanfer@HIDDEN>
Subject: Re: bug#28154: 26.0.50;
 suggestion to improve bug reporting interface for users who use
 webmail
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On Wed, 23 Aug 2017 00:14:37 -0400 Zachary Kanfer <zkanfer@HIDDEN> wrote=
:=20

>> Would someone like to work on adding such a feature to emacsbug.el?
ZK> I wouldn't mind coding something up for this, if we can agree on what t=
he
ZK> flow should be.

There are many possible flows. Please feel free to propose and
implement; if you put your work in a branch we'll be happy to review it.

ZK> On Mon, Aug 21, 2017 at 10:20 AM, Ted Zlatanov <tzz@HIDDEN> wrote:

>> mailto URLs generally support some options; a short body and subject
>> could be specified like this:
>>=20
>> <a href=3D=E2=80=9Dmailto:emacs@HIDDEN?subject=3DBug%20Report&body=3DHi=
%0Athere%20=E2=80=B3>
>>=20
>> Which would DTRT on many users' desktops. So maybe that would be an opti=
on?

ZK> I'm not sure how much that functionality overlaps with the existing
ZK> behavior that's already there. It certainly wouldn't help webmail users.

Maybe it will help others :)

Ted




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Date: Wed, 23 Aug 2017 20:22:33 +0300
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From: Eli Zaretskii <eliz@HIDDEN>
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 (message from Zachary Kanfer on Wed, 23 Aug 2017 00:14:37 -0400)
Subject: Re: bug#28154: 26.0.50;
 suggestion to improve bug reporting interface for users who use
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> From: Zachary Kanfer <zkanfer@HIDDEN>
> Date: Wed, 23 Aug 2017 00:14:37 -0400
> Cc: 28154 <at> debbugs.gnu.org
> 
> I wouldn't mind coding something up for this, if we can agree on what the flow should be.

Thanks.  I think what you described sounds fine.  If you have more
detailed questions, please go ahead and ask them.




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From: Zachary Kanfer <zkanfer@HIDDEN>
Date: Wed, 23 Aug 2017 00:14:37 -0400
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Subject: Re: bug#28154: 26.0.50; suggestion to improve bug reporting interface
 for users who use webmail
To: Ted Zlatanov <tzz@HIDDEN>
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--001a1143f116775961055763f430
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> Would someone like to work on adding such a feature to emacsbug.el?

I wouldn't mind coding something up for this, if we can agree on what the
flow should be.

On Mon, Aug 21, 2017 at 10:20 AM, Ted Zlatanov <tzz@HIDDEN> wrote:

>
> mailto URLs generally support some options; a short body and subject
> could be specified like this:
>
> <a href=3D=E2=80=9Dmailto:emacs@HIDDEN?subject=3DBug%20Report&body=3DHi%=
0Athere%20=E2=80=B3>
>
> Which would DTRT on many users' desktops. So maybe that would be an optio=
n?
>

I'm not sure how much that functionality overlaps with the existing
behavior that's already there. It certainly wouldn't help webmail users.

--001a1143f116775961055763f430
Content-Type: text/html; charset="UTF-8"
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<div dir=3D"ltr"><div>&gt;=20
Would someone like to work on adding such a feature to emacsbug.el?<br><br>=
</div>I wouldn&#39;t mind coding something up for this, if we can agree on =
what the flow should be.<br><div><div class=3D"gmail_extra"><br><div class=
=3D"gmail_quote">On Mon, Aug 21, 2017 at 10:20 AM, Ted Zlatanov <span dir=
=3D"ltr">&lt;<a href=3D"mailto:tzz@HIDDEN" target=3D"_blank">tzz@life=
logs.com</a>&gt;</span> wrote:<br><blockquote class=3D"gmail_quote" style=
=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding=
-left:1ex">
<br>
mailto URLs generally support some options; a short body and subject<br>
could be specified like this:<br>
<br>
&lt;a href=3D=E2=80=9Dmailto:<a href=3D"mailto:emacs@HIDDEN">emacs@HIDDEN=
</a>?<wbr>subject=3DBug%20Report&amp;body=3DHi%<wbr>0Athere%20=E2=80=B3&gt;=
<br>
<br>
Which would DTRT on many users&#39; desktops. So maybe that would be an opt=
ion?<span class=3D"gmail-HOEnZb"><font color=3D"#888888"><br></font></span>=
</blockquote><div><br></div><div>I&#39;m not sure how much that functionali=
ty overlaps with the existing behavior that&#39;s already there. It certain=
ly wouldn&#39;t help webmail users.<br></div></div></div></div></div>

--001a1143f116775961055763f430--




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From: Ted Zlatanov <tzz@HIDDEN>
To: Zachary Kanfer <zkanfer@HIDDEN>
Subject: Re: bug#28154: 26.0.50;
 suggestion to improve bug reporting interface for users who use
 webmail
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 (Zachary Kanfer's message of "Sun, 20 Aug 2017 00:45:40 -0400")
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On Sun, 20 Aug 2017 00:45:40 -0400 Zachary Kanfer <zkanfer@HIDDEN> wrote=
:=20
ZK> I think we could provide these users a better user
ZK> experience. Currently, when trying to send the bug, if email is not set
ZK> up, Emacs presents three options: mail client, transport, and smtp. We
ZK> could add a fourth option, "send manually", where this option copies the
ZK> body of the text to the system clipboard, so the user could switch to
ZK> their browser and paste it. The command could even allow the user to
ZK> come back, press RET, then copy the subject, and a third time for the
ZK> address to send to.

mailto URLs generally support some options; a short body and subject
could be specified like this:

<a href=3D=E2=80=9Dmailto:emacs@HIDDEN?subject=3DBug%20Report&body=3DHi%0A=
there%20=E2=80=B3>

Which would DTRT on many users' desktops. So maybe that would be an option?

Ted




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 (message from Zachary Kanfer on Sun, 20 Aug 2017 00:45:40 -0400)
Subject: Re: bug#28154: 26.0.50;
 suggestion to improve bug reporting interface for users who use
 webmail
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[[[ To any NSA and FBI agents reading my email: please consider    ]]]
[[[ whether defending the US Constitution against all enemies,     ]]]
[[[ foreign or domestic, requires you to follow Snowden's example. ]]]

  > Currently, when trying to send the bug, if email is not set
  > up, Emacs presents three options: mail client, transport, and smtp. We
  > could add a fourth option, "send manually", where this option copies the
  > body of the text to the system clipboard, so the user could switch to
  > their browser and paste it. The command could even allow the user to
  > come back, press RET, then copy the subject, and a third time for the
  > address to send to.

I think it is good, and I see no possible loss.

-- 
Dr Richard Stallman
President, Free Software Foundation (gnu.org, fsf.org)
Internet Hall-of-Famer (internethalloffame.org)
Skype: No way! See stallman.org/skype.html.





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 (message from Zachary Kanfer on Sun, 20 Aug 2017 00:45:40 -0400)
Subject: Re: bug#28154: 26.0.50;
 suggestion to improve bug reporting interface for users who use
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> From: Zachary Kanfer <zkanfer@HIDDEN>
> Date: Sun, 20 Aug 2017 00:45:40 -0400
> 
> I think we could provide these users a better user
> experience. Currently, when trying to send the bug, if email is not set
> up, Emacs presents three options: mail client, transport, and smtp. We
> could add a fourth option, "send manually", where this option copies the
> body of the text to the system clipboard, so the user could switch to
> their browser and paste it. The command could even allow the user to
> come back, press RET, then copy the subject, and a third time for the
> address to send to.

Would someone like to work on adding such a feature to emacsbug.el?




Information forwarded to bug-gnu-emacs@HIDDEN:
bug#28154; Package emacs. Full text available.

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Subject: 26.0.50; suggestion to improve bug reporting interface for users who
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--001a113d9cfcfb910905572809d6
Content-Type: text/plain; charset="UTF-8"

This fell out of a conversation with Eli Zaretskii on reddit.

report-emacs-bug has methods to attempt to send the bug via email, but
this does not work well for users who do have not configured either
Emacs or an installed email client on their computer. Accessing email
via webmail has become very popular, and users who do so probably have
never even looked for their server settings, so they'd have problems
setting it up.

I think we could provide these users a better user
experience. Currently, when trying to send the bug, if email is not set
up, Emacs presents three options: mail client, transport, and smtp. We
could add a fourth option, "send manually", where this option copies the
body of the text to the system clipboard, so the user could switch to
their browser and paste it. The command could even allow the user to
come back, press RET, then copy the subject, and a third time for the
address to send to.

It's not quite as nice as being able to directly send the email, but I
think this or something like it would be a better experience for people
who do not have their system configured to send email.

--001a113d9cfcfb910905572809d6
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr">This fell out of a conversation with Eli Zaretskii on redd=
it.<br><br>report-emacs-bug has methods to attempt to send the bug via emai=
l, but<br>this does not work well for users who do have not configured eith=
er<br>Emacs or an installed email client on their computer. Accessing email=
<br>via webmail has become very popular, and users who do so probably have<=
br>never even looked for their server settings, so they&#39;d have problems=
<br>setting it up.<br><br>I think we could provide these users a better use=
r<br>experience. Currently, when trying to send the bug, if email is not se=
t<br>up, Emacs presents three options: mail client, transport, and smtp. We=
<br>could add a fourth option, &quot;send manually&quot;, where this option=
 copies the<br>body of the text to the system clipboard, so the user could =
switch to<br>their browser and paste it. The command could even allow the u=
ser to<br>come back, press RET, then copy the subject, and a third time for=
 the<br>address to send to.<br><br>It&#39;s not quite as nice as being able=
 to directly send the email, but I<br>think this or something like it would=
 be a better experience for people<br>who do not have their system configur=
ed to send email.<br></div>

--001a113d9cfcfb910905572809d6--




Acknowledgement sent to Zachary Kanfer <zkanfer@HIDDEN>:
New bug report received and forwarded. Copy sent to bug-gnu-emacs@HIDDEN. Full text available.
Report forwarded to bug-gnu-emacs@HIDDEN:
bug#28154; Package emacs. Full text available.
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